Head of Customer Success (SaaS)
| Job Id: 23047 |
| Job Type: Permanent |
| Industry: SW Compliance |
| Worksite Location: Remote |
| Location: East or Central USA, IL 60661 |
Head of Customer Success – Join a Fast-Growing SaaS Market Leader!
We’ve been retained to find a Head of Customer Success for a rapidly expanding SaaS company that’s revolutionizing optimization, analytics, supply chain, and compliance.
The Company:
Ready to lead a thriving team at a market leader? Click ‘APPLY NOW’ or reach out to [email protected]
We’ve been retained to find a Head of Customer Success for a rapidly expanding SaaS company that’s revolutionizing optimization, analytics, supply chain, and compliance.
The Company:
- Leading the market with plans for significant growth, both organically and through acquisitions, over the next 5 years.
- Doubled in size over the last 2 years, growing from $20M to $40M ARR.
- Trusted by Tier 1 customers like 7-11, UPS, Avis, and BP.
- Serving 50 of the top 100 companies in their space.
- A world-class leadership team committed to mentoring and developing talent at all levels.
- Manage and grow a team of 7-10 Enterprise Customer Success Managers (CSMs) focused on a large portfolio of enterprise customers.
- Oversee customer health, adoption, onboarding, retention, renewals, and project/program success.
- Lead and refine customer success processes, playbooks, and presentations to build a top-tier CS organization.
- Drive success with complex SaaS solutions, serving enterprise customers generating $250K to $2M ARR.
- Proven Customer Success Leadership experience, particularly in SaaS, supply chain, analytics, compliance, or operational software.
- A track record of building scalable CS teams and processes.
- A passion for mentoring and developing talent within a fast-paced, growing company.
- Remote opportunity with a preference for candidates located east of the Central US.
Ready to lead a thriving team at a market leader? Click ‘APPLY NOW’ or reach out to [email protected]